Frequently asked questions

I tried to register as new member of this platform, but have not received a confirmation email, what should I do?
When registering for the platform, you need to use your personal email address. While registering, you will receive an automatically generated confirmation email to confirm your registration.

If you have not received such email, please try again to register, using the same email again. If you are notified, that the email has been used already to register, then please check your email inbox as well as your spam folder for the confirmation email.

In case you can register with the same email, it means you had a spelling error in your email address when trying to register for the first time. Please continue your registration with your correct email. You will be notified with a confirmation email; you will have to confirm your registration.

How can I take the CE quiz?
To take the CE quiz, please answer the questions by checking the appropriate checkboxes. By submitting your answers and passing the quiz you will be taken to a page that will allow you to print the CE certificate or download it as a PDF file.

How can I reset my password?
To change your password, please go to the “my account” area of the website, find the “Password” field, type in your new password in both the “Password” and “Confirm Password” fields and press the “Update Profile” button.

If you can’t login into your account, you can reset your password here.

How can I change my email?
The email address is used as an account identifier therefore it cannot be changed, however you can always create a new account using a new email address.

How do I register for a Live Webinar or an On-Demand Course?
To register for a Live Webinar, please login into your account then go to the webinar page and press the “Register” button. To register for an on-demand course, please go to the webinar page and press the Play button. This will register you for the on-demand course and will also start the playback.

How do I launch a Live Webinar?
To attend a Live Webinar, please make sure you register for the webinar by pressing the “Register” button on the webinar page. At the time of the webinar, login into your account, go to the webinar page and press the “Launch Now” button.

We will send a “Now Live” email notification with a direct link to the webinar room 15 minutes prior to the Live Webinar.

Can I watch a Live Webinar at a later date?
All our webinars are recorded. The recording is made available within 48 hours of the live webinar. We notify all registrants once the recording has been posted online.

How do I update my contact information?
Please make sure to keep your account details up-to-date. Only this way the CE certificates you are receiving are valid. To update your contact information, please visit the “My Profile” area of the website.

What kind of continuing education (CE) credits are offered?
Dentsply Sirona Academy campus is an approved provider of continuing education through the Academy of General Dentistry (AGD) PACE and General Dental Council (GDC). As such, Dentsply Sirona Academy campus offers CE credits through AGD PACE (eligible in the United States and Canada) and CPD hours (recognized in the United Kingdom).

How do I see the amount of CE credits obtained?
The amount of CE Credits obtained is shown, only when logged in into your account, on the top right area of the website. You can also view the courses you are registered for under the “My Profile” section of the website.

How can I print the CE certificate for a Webinar or Article?
In order to earn your CE Credits for the webinar, on-demand course or article please follow the instructions below:

  1. Make sure you are logged in. If you don’t have an account, you can create an account for free.
  2. Locate the webinar or article you want to take the CE certificate for. You can do so by using the main menu and browsing the website or by searching the website for the course/article name.
  3. Once you have located the webinar or article, click it and this will get you to the course or article page.
  4. In the middle of this page, you will notice a row of tabs ending with the “CE certificate” tab.
  5. Click the “CE certificate” tab.
  6. Submit the short survey.
  7. Once the survey has been submitted you will have access to the CE quiz.
  8. Answer the questions by checking the appropriate checkboxes. By submitting your answers and passing the quiz you will be taken to a page that will allow you to print the CE certificate.
  9. You can now print the CE certificate.
  10. You will also receive an email confirming the CE certificate.
  11. We also keep track of your CE certificates and you will always be able to access them under your account.
Are the AGD PACE CE credits approved by my local Dental Board?
In general, the AGD PACE CE credits offered through our website are approved by local Dental Boards. However, CE requirements may change at any time. Therefore, all dental professionals are encouraged to check with their state dental board to confirm the exact CE credits hours required for their particular license renewal and the total number of credit hours allowed through home study.

How many questions do I have to answer correctly in order to get the CE credit(s)?
To pass the CE quiz, the total number of correct answers must be at least 75% of the number of questions. For a 4 question CE quiz you need to provide at least 3 correct answers while for an 8 question CE quiz you need to provide at least 6 correct answers.